In order to gain maximum pleasure from the ScratchWinnings games, and to play with ‘real’ money, there are several ways to upgrade your balance. You can deposit money via iDeal, Bancontact Mister Cash, Visa and Mastercard, Neteller, Skrill/moneybookers, or by telephone payment.
Depositing money in a safe way
ScratchWinnings guarantees a safe payment system. The payment screen you use to transfer money is fully protected. For more information on safety, click here.
Upgrading your balance
If you want to activate a ScratchWinnings account, you will have to register first. Registering in ScratchWinnings is free of charge and will only take a few minutes of your time. After registering, you can upgrade your casino balance with real money. Upgrading needs to be done via the 'deposit' button, which can be found in your player statement. The minimum amount to upgrade your balance is € 20,-. As soon as you have made a deposit in the casino, the amount will appear in you player statement, and your balance will be adjusted. Now you are able to use your own money to play any game in the online casino.
Bancontact Mister Cash
Bancontact Mister Cash offers you a simple and quick way to deposit money in ScratchWinnings. Belgium account holders can use Mister Cash to upgrade their account, but only the account holders that use the online banking system of Dexia, Fortis, ING, KBC, CBC, AXA bank or the VDK Spaarbank.
Visa and Mastercard
ScratchWinnings also allows you to deposit money via Visa or Mastercard. With Visa or Mastercard it is easy and safe to deposit money. If you use your credit card to deposit money, the amount of money will be added to your casino balance straight away. In case you won a large prize in the casino and you want to have it cashed via your credit card, ScratchWinnings may ask for verification of your credit card.
You can pay using your (mobile) phone. Its easy and fast. Note: in some countries the payment provider can charge a fee.
Where can I find the amount of the money deposit?
As soon as you have completed your money deposit, you will notice the deposit amount in your casino balance. Your balance is shown in your player statement on top of the page. This balance is always shown, regardless of your location in ScratchWinnings.
Payments of prizes
Are you one of the lucky prize winners after playing your favourite game? The payment of your casino prize is free of charge. You can request your prize payment via your player statement. Just click on the Euro button to go to the transaction page. Here, you can indicate how much you would like us to pay out. A prize payment is limited to one time a day. We try to process your payment within 48 hours. Obviously, this also depends on your bank. Please take into account that banks take about 1 to 3 working days to process a payment.
If you make your payment request before midnight, the requested amount will be transferred to you the next afternoon. In case you didn’t receive your payment, don’t panic! Most probably something went wrong. If you still haven’t received your money after 5 working days, please contact our customer service. You may have made a mistake when filling in your details. The customer service can help you verify your details and makes sure you will receive your money this time.
In case your payment request is done in the weekend or on a public holiday, your payment will be processed the next working day.
Money won on free spins will be paid out only if an actual deposit has been made to obtain these free spins. Money won on free spins without making a deposit shall not be paid out.
If you have a casino amount of € 2,000, and you would like to have this paid out, your player account will be verified by ScratchWinnings before the payment is processed. In case you want to have a payment made via telephone or credit card, ScratchWinnings will always ask for your ID. If you played a casino game with a mobile phone, we can only pay you out after permission of your telecom provider, and after you have sent a copy of your ID and a bank statement which shows a payment to your telephone provider. This is mandatory to get paid safety. The casino may not refund deposited money without this money being used to play with. The money will have to be totally played through the casino. This because on the law on money laundering and fraud.