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FAQ

Bonuses

When am I entitled to receive a bonus?
Each player with a ScratchWinnings player account is entitled to receive a bonus. Every new player in ScratchWinnings receives a welcome bonus of 100% of the first deposit, limited to a maximum of €250,-. All loyal players are entitled to receive a loyalty bonus. In addition, all players can invite friends, which they will be rewarded for with extra credits.

Payments and payment

How do I put money into my account?
There are several ways to put money into your account. In your player statement, you can click on ‘Deposit’. Before depositing money, you will have to select a payment method. You can choose from Bancontact Mister Cash (for Belgium account holders), Visa or Mastercard, Neteller, Skrill/moneybookers and telephone payment. Then, you need to select the deposit amount. The final step is the deposit confirmation.

Player profile

How do I change my player profile?
You can adjust your player profile at your account settings. Go to your player profile via your player statement. Here you can adjust your details. Please make sure to click on ‘safe’ after you have entered the adjustments, otherwise the changes will be lost.

Technical information

What happens if my computer crashes during the game?
If you started a casino game and your computer crashes, you did play the game. As soon as your computer has recovered, your results will be shown in your player statement. If you didn’t start the game yet by giving the start command, nothing happens.

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